1. Introduction
Fardeesbor Singing Academy ("we", "our", or "us") is committed to protecting your privacy and handling your personal information in accordance with the Australian Privacy Principles under the Privacy Act 1988 (Cth). This Privacy Policy explains how we collect, use, disclose, and manage your personal information when you use our services or visit our website.
2. Information We Collect
Personal Information
We may collect the following types of personal information:
- Contact details (name, email address, phone number, postal address)
- Date of birth and age
- Payment and billing information
- Lesson preferences and musical goals
- Emergency contact information
- Medical information relevant to vocal training (if voluntarily provided)
- Photos and videos for promotional purposes (with consent)
Website Information
When you visit our website, we may automatically collect:
- IP address and device information
- Browser type and version
- Pages visited and time spent on our site
- Referring website information
- Cookies and similar tracking technologies
3. How We Use Your Information
We use your personal information for the following purposes:
- Providing singing lessons and vocal training services
- Scheduling and managing lesson bookings
- Processing payments and managing accounts
- Communicating about lessons, events, and academy updates
- Improving our services and developing new programs
- Marketing and promotional activities (with your consent)
- Complying with legal obligations
- Emergency contact purposes
4. Information Disclosure
We may disclose your personal information to:
- Our instructors and staff for lesson delivery and academy operations
- Payment processors and financial institutions for transaction processing
- Technology service providers who assist with our website and systems
- Emergency contacts in case of medical emergencies during lessons
- Law enforcement or regulatory authorities when required by law
- Professional advisors including lawyers, accountants, and auditors
We do not sell, rent, or trade your personal information to third parties for their marketing purposes.
5. Cookies and Tracking
Our website uses cookies and similar technologies to:
- Remember your preferences and settings
- Provide personalised content and experiences
- Analyse website traffic and user behaviour
- Improve website functionality and performance
You can control cookie settings through your browser, but disabling cookies may affect website functionality. See our Cookie Policy for more details.
6. Data Security
We implement appropriate technical and organisational measures to protect your personal information, including:
- Secure servers and encrypted data transmission
- Access controls and staff training on privacy obligations
- Regular security assessments and updates
- Secure payment processing systems
While we take reasonable steps to protect your information, no internet transmission is completely secure, and we cannot guarantee absolute security.
7. Data Retention
We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, including:
- Active student records: Duration of enrolment plus 7 years
- Financial records: 7 years as required by law
- Marketing communications: Until you unsubscribe
- Website analytics: 26 months
8. Your Rights
Under Australian privacy law, you have the right to:
- Access your personal information we hold
- Request correction of inaccurate or incomplete information
- Request deletion of your personal information (in certain circumstances)
- Withdraw consent for marketing communications
- Make a complaint about our handling of your personal information
To exercise these rights, please contact us using the details provided below.
9. Children's Privacy
We provide singing lessons to students under 18 years of age. For students under 18:
- We require parental or guardian consent before collecting personal information
- Parents/guardians have the right to access and control their child's information
- We take extra care to protect children's privacy and safety
- Emergency contact information is mandatory for all minors
10. International Transfers
Your personal information is primarily stored and processed in Australia. If we transfer information overseas, we will ensure appropriate safeguards are in place to protect your privacy in accordance with Australian privacy laws.
11. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of significant changes by:
- Posting the updated policy on our website
- Sending an email notification to registered users
- Displaying a notice on our website
12. Contact Us
If you have any questions about this Privacy Policy or wish to exercise your privacy rights, please contact us:
If you are not satisfied with our response to your privacy concern, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au or phone 1300 363 992.